Complaint Procedure

At A&Co. we take a customer-centric approach in our everyday business and aim to make the process as seamless as possible. Customer satisfaction is at the top of our list.

However, if you feel differently and would like to submit a complaint, we encourage you to first speak to your agent, and so they can help you in any way needed. 

If you are still dissatisfied and wish to take the complaint further, please follow these steps:

Step 1

Fill out the form below with sufficient information, and our Manager will get back to you as swiftly as they can for further information.

Step 2

If you are still not satisfied with the results, you can contact our Director. The Manager will be able to provide contact information. 

You will then receive a written acknowledgment of your complaint within 1 working day. In the meantime, a fully extended investigation will be undertaken by our Director and team. Once the process is complete, we will provide you with a written response of the outcome within 5 working days. In the case of any delays, we will notify you prior, with a detailed explanation of the situation.

Step 3

A&Co. is built on client relationships and bespoke services. We will aim our highest to solve the matter quickly. Nonetheless, if you remain discontented with the outcome of the investigation, you can refer your complaint to the relevant Government Department for further steps.

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